Company Profiles
5 Actual Benefits of Conversational IVR for Call Centers
Conversational IVR uses natural language processing and automated speech recognition to understand what customers are saying, typically in the context
Tag: AI
Reviews
Australian Enterprises Coming 4th in 2024 Global Survey of Generative AI Usage
Australian organisations have ranked fourth in an assessment of how widely enterprises in 16 countries are using and implementing generative
Latest Posts
Amazon-Anthropic Merger Investigated by UK Government
The U.K. government has launched a preliminary investigation into the partnership between Amazon and Anthropic to see if it will
Latest Posts
Potential Mac Release Amid DMA Rules
There is evidence that the EU may get Apple Intelligence after all — thanks to a tiny difference in the
Industry Trends
UK Government Announces £32m of AI Projects
The U.K. government has announced a £32 million investment into 98 AI projects that promise to cut train delays, speed
Product Launches
5 Things Call Center AI Can Do Today and What’s on the Way
Call center artificial intelligence is already helping contact and call centers in a wide range of areas, from agent performance
Gadgets
UK Government Scraps £1.3bn Earmarked for AI and Tech Innovation
The U.K. government has shelved £1.3 billion worth of funding that had been earmarked for AI and tech innovation. This
Mergers & Acquisitions
Australia Could Have 200,000 AI Tech Workers by 2030
A boom in artificial intelligence has the potential to create 200,000 AI-related jobs in Australia by 2030, according to a
Mergers & Acquisitions
The 6 Best Data Science Courses That are Worth Taking in 2024
A career in data science involves using statistical, computational and analytical methods to extract insights from data. Data scientists regularly
Company Profiles
AI Applications Will Complicate ‘Unsustainable’ Hybrid Multicloud Sprawl in Australia
The widespread integration of AI into enterprise applications, predicted to surge as soon as 2025, could further complicate the already